Please note: FedEx makes 3 consecutive attempts (excluding weekends and major holidays) to deliver a package before returning it to us. If you need to change the delivery address on your order, please reach out to our Customer Experience team at 87. If your shipping address points to a business that is closed or inaccessible when delivery is attempted, the driver will re-attempt delivery the next business day.
If you would like to provide delivery instructions for your driver, please reach out to our Customer Experience team at 87 or contact FedEx directly at 1-80.
Delivery status exception update#
Your tracking will update to reflect the new delivery date.
This alert may be generated by a number of scenarios, but most often relates to one of the below situations.Ī driver may not feel comfortable leaving a package unattended at a residence so they will reattempt delivery the next business day.
Delivery status exception drivers#
A signature is not required for T&N packages and drivers are encouraged to use their discretion when making these deliveries. Exception or delivery exception on your order status means the shipment experienced a change in the delivery schedule that may impact the expected. The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. By default, delivery is reattempted once the weather permits.Ĭustomer not available or business closed: FedEx’s standard delivery hours are Monday-Friday between 8a-8p. Tracking What does the delivery exception status mean A delivery exception means your package is temporarily delayed while in transit due to unavoidable circumstances. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Local Weather Delay - Delivery not attempted: Occasionally local weather (or weather along a specific delivery route) can delay delivery. If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section for details about changes in delivery schedule. Your package will continue its transit and deliver like normal. The status Exception means that an unexpected event is delaying the delivery of your package. Delivery exceptions occur when a certain shipment comes across an unexpected event, changing the date and course of delivery. Every effort is made to deliver packages as soon as possible, but here are some examples of common delivery exceptions and what they may mean for you:īarcode label unreadable and replaced: The label on the package was damaged so FedEx printed a new label and replaced the old one. Unexpected delays resulting in delivery exception not only bring your fulfillment operations to a halt but can also cause a significant decline in customer trust and loyalty. Shipping exceptions occur when a package is temporarily delayed while in transit.
I have a shipping exception on my tracking.
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